At Sports Therapy One, appointment times are reserved specifically for each client. Late cancellations and missed appointments mean that the appointment cannot always be offered to someone else.

We therefore ask that you provide at least 24 hours’ notice if you need to cancel or reschedule an appointment.

Cancelling or Rescheduling an Appointment

If you need to cancel or change your appointment, please provide at least 24 hours’ notice.

Appointments cancelled or rescheduled with less than 24 hours’ notice may be charged at 100% of the booked appointment fee.

To cancel or reschedule, please contact Sports Therapy One using the contact form on the website or telephone 01926 504 101.

If there is no answer, please leave a message with your name and details of the appointment you wish to cancel or reschedule. The time your message is received will be taken into account when determining whether sufficient notice was provided.

Late Cancellations and Missed Appointments

A late cancellation is an appointment cancelled or rescheduled less than 24 hours before the scheduled appointment time.

A missed appointment (no-show) is when a client does not attend their appointment and has not provided notice that they will be unable to attend.

Late cancellations and missed appointments may be charged at 100% of the booked appointment fee.

Where there are repeated late cancellations or missed appointments, Sports Therapy One may require payment in advance before accepting future bookings.

Exceptional Circumstances

We understand that occasionally circumstances outside your control can arise at short notice. Where appropriate, exceptional circumstances will be considered on an individual basis.

Contact

Full contact details can be found on the Sports Therapy One website and Contact Us page.

As a small independent business, appointment availability is important both to Sports Therapy One and to clients waiting for appointments. Thank you for your understanding and cooperation.